0864-001 ROM The Experience Effect: Holiday Edition
The Experience Effect: Holiday Edition
DATE Thursday, September 24th
COST $ 39.00
FORMAT Webinar
TOPIC Marketing
ABOUT THIS PROGRAM
The Experience Effect: Holiday Edition is a practical webinar designed to help small business owners create a memorable holiday customer experience that drives loyalty, referrals, and sales.
Participants will learn how to strengthen every customer touch point from marketing and in-store atmosphere to packaging, service, and follow-up so your business stands out during the busiest season of the year. This course will help you plan intentional holiday promotions, add thoughtful details customers will remember, and create experiences that feel personal without becoming overwhelming or expensive. Attendees will leave with actionable ideas and a clear plan to turn seasonal shoppers into long-term customers.
-Design a memorable holiday customer experience across every touchpoint -Create festive promotions that feel personal, intentional, and on-brand -Use thoughtful details to increase sales, loyalty, referrals, and repeat visits -Build a practical holiday experience plan without overspending or overwhelming your team
PROGRAM DETAILS
Thursday, September 24, 2026 9:00 AM to 10:30 AM
Cost: $39.00
Webinar
This is a webinar. After registering, you’ll receive a separate email from our webinar platform with your unique access link.
Megan Rivera joined the UGA Small Business Development Center in Rome as a business consultant in 2025, bringing over a decade of leadership in hospitality and eight years as a small business owner. She specializes in customer experience, marketing, branding, sales strategy, and business reinvention. Megan’s expertise in high-touch service and scalable growth supports entrepreneurs at every stage. As a retired military spouse, she has mentored others in launching businesses. In 2025, she was recognized by the Georgia Hotel & Lodging Association as a Sales and Marketing Champion for her contributions to the industry.
The UGA Small Business Development Center is a Public Service and Outreach unit of the University of Georgia. This program is funded through a cooperative agreement with the U.S. Small Business Administration and is supported by federal taxpayer funds. Our federal funding disclosure can be found at www.georgiasbdc.org.
By registering, I certify that I am legally authorized to receive services funded by U.S. taxpayer dollars, in accordance with applicable federal law and regulations. All programs are open to the public on a non-discriminatory basis. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance.
Hosting Center: UGA Small Business Development Center in Rome
Contact Mary Kate Wheeler at rome@georgiasbdc.org or call 706-622-2006
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