Due to inclement weather, some UGA SBDC offices may be closed Thursday (Sept. 26) and/or Friday (Sept. 27). 

0607-001 CSU Cultivating Customer Connections: A Guide to Human Behavior for Business Success

Cultivating Customer Connections: A Guide to Human Behavior for Business Success

DATE
Thursday, September 26th
COST
$ 39.00
FORMAT
In Person
TOPIC
Managing a Business

ABOUT THIS PROGRAM

Explore the pivotal role of understanding human behavior across all facets of business operations.

From crafting effective marketing strategies that resonate with customers to optimizing employee recruitment and retention practices, and navigating successful partnerships, this course delves into the psychology behind forging meaningful connections. Through practical insights, attendees will gain essential skills to enhance interpersonal dynamics, foster loyalty, and ultimately drive sustained business.

Starts in 8 hours!

LEARN HOW TO:

  • Recognize the difference between Attitude and Behavior. 
  • Understand Human Behavior and why people act the way they do.
  • Identify Generational Types and Intergenerational Communication.
  • Values and Company Culture.

PROGRAM DETAILS

Thursday, September 26, 2024
10:00 AM to 12:00 PM

Cost: $39.00

25% discount for early registration!

Henry County Chamber of Commerce
1709 Highway 20 West
McDonough, GA
30253

PROGRAM INSTRUCTORS

Richard Schnitker

 

Dr. Richard Schnitker, business consultant, is an experienced business consultant with 42+ years in security and contract management for commercial and government sectors. He is also a certified behavioral consultant (DiSC) and prior business franchise owner who specializes in leadership, coaching, education, business development, team development, transformation and change management. Richard has a proven track record as a program manager, adept at risk mitigation and compliance. A dynamic educator specializing in business concepts and hospitality services and served as executive director/CEO of a 501(c)(3) organization, driving mission-driven impact and organizational growth through strategic leadership.

Hosting Center: UGA Small Business Development Center at Clayton State University
A Public Service and Outreach unit of the University of Georgia, funded through a cooperative agreement with the U.S. Small Business Administration. All programs of the UGA SBDC are open to the public on a non-discriminatory basis. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact Shelby Carl at [email protected] or 706-650-5655