This can lead to missed opportunities, frustrated customers, and a chaotic sales funnel. If this sounds like you, it might be time to consider implementing Customer Relationship Management (CRM) software. A CRM is more than just a list of your contacts, it's a powerful tool that streamlines sales processes, manages customer relationships, improves customer service, boosts efficiencies, and serves as a catalyst for business growth. In this class, you'll learn how to assess if a CRM is right for your business, map out your internal sales and communications procedures, speak to CRM vendors from an informed perspective, and navigate the implementation process with confidence.
• Assess readiness for a CRM
• Map and refine existing internal procedures
• Ask informed questions of CRM vendors
• Lead a successful CRM implementation
Thursday, June 6, 2024
10:30 AM to 12:00 PM
This is a Zoom webinar. Upon registration, you will receive your Zoom link via email.
Robbie Parks is a Business Consultant at the UGA SBDC in Gainesville. In this role, she leverages her 20+ years of experience to teach entrepreneurs how to launch, manage and grow their businesses. Her areas of expertise include marketing (traditional and digital), communications, graphic design, brand design and management, process analysis, CRM implementation and administration, and search engine optimization. Robbie holds a dual certification as a Certified Digital Marketing Professional (CDMP) | AMA Professional Certified Marketer (PCM) from the Digital Marketing Institute and American Marketing Association and obtained a certificate in Nonprofit Organization Management.
All programs of the UGA SBDC are open to the public on a non-discriminatory basis. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance.
Funded in part through a Cooperative Agreement with the U.S. Small Business Administration.
The University of Georgia
Small Business Development Center
382 East Broad Street
Athens, GA 30602-5412
P: (706) 542-2762
