This course is designed for business owners that supervise employees or have employees that supervise other employees. Through this program, participants will help owners and supervisory employees become better managers. Participants will be exposed to management styles, communication styles, social styles, situational awareness, time management, hiring, training and the progressive discipline process to help employees improve and reduce turnover. This class exposes participants to what constitutes as quality customer service and how to implement a strong customer service program.
Wednesday, September 16, 2026
8:30 AM to 12:30 PM
Doug Huemme is a lifelong entrepreneur who started his first company in college. He has been involved in numerous startups both domestically and internationally, including launching Asia Pacific operations for a Fortune 500 business unit. He also served as vice president of marketing for a wireless networking startup that raised over $34 million in venture capital. Prior to joining the SBDC in 2024, Doug spent 17+ years as a business owner, growing a services company that was later acquired by a global industry leader. He brings deep expertise in small business and service industries.
Todd Anduze is the Area Director for the UGA SBDC in Gwinnett. He served in the United States Navy during the Desert Storm campaign as a Plane Captain for the A-6 Intruder. After service, he spent 4 years as a warehouse manager for WAWD-EAP and 12 years in management at Lafarge North America. He then transitioned to accounting with Jack F. Gamel, CPA, which equipped him with financial expertise to offer tax services and financial advice. Todd’s diverse background in military, retail, manufacturing, and accounting uniquely positions him to serve and advocate for UGA SBDC clients.
This program is funded through a cooperative agreement with the U.S. Small Business Administration and is supported by federal taxpayer funds. By registering, you certify that you are legally authorized to receive services funded by U.S. taxpayer dollars, in accordance with applicable federal law and regulations.
All programs are open to the public on a non-discriminatory basis. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance.
