It can cause productivity to suffer, cause emotional stress, employees to leave or possibly worse. Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them. Instructor Daniel McCoy gives employees, business owners, managers and other professionals the tools to understand conflict and improve conflict resolution skills. Discussion includes the five methods of dealing with conflict and six steps to take in the conflict resolution process.
Identify common sources of workplace conflict
Recognize how conflict impacts individuals and organizations
Distinguish between the five methods of dealing with conflict and determine when each approach is most effective
Demonstrate strategies for resolving conflict professionally while maintaining productive working relationships
Thursday, March 26, 2026
9:00 AM to 10:30 AM
This is a webinar. Upon registration, you will receive your access link via email.Â
Daniel McCoy, a Senior Business Consultant at the UGA Small Business Development Center, Kennesaw State University, leverages over two decades of banking expertise, specializing in Commercial/SBA lending and financial advisory. With a solid foundation built over 10+ years in upper management in retail, Daniel seamlessly blends strategic acumen with operational finesse. His proficiency extends to human resources, grant research and government contracting, Daniel holds a BA degree from Covenant College and an MBA in Accounting from Benedictine University and is a SHRM Certified Professional and member in the National Society of Leadership and Success.
The UGA Small Business Development Center is a Public Service and Outreach unit of the University of Georgia. This program is funded through a cooperative agreement with the U.S. Small Business Administration and is supported by federal taxpayer funds. Our federal funding disclosure can be found at www.georgiasbdc.org.
By registering, I certify that I am legally authorized to receive services funded by U.S. taxpayer dollars, in accordance with applicable federal law and regulations. All programs are open to the public on a non-discriminatory basis. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance.
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