In Module 3 of 4 in the restaurant series, we’ll guide you through the fundamentals of customer service and how to elevate it into genuine hospitality. You’ll learn what today’s guests expect, how to exceed those expectations, and how to create memorable experiences that keep them coming back.
Each module can be taken on its own, but for the most impactful learning, we recommend completing the full series.
Explore this module in this series:
Wednesday, August 20, 2025
10:00 AM to 11:30 AM
Jason Bitar, a Business Consultant at the UGA SBDC in Gwinnett, has 30+ years of experience as an entrepreneur and small business owner in the food service, business consulting and real estate industries. With his experience consulting and mentoring small business owners, Jason has developed deep knowledge and commitment to helping entrepreneurs bring their ideas to market. He understands their concerns, relates to their frustrations and admires their determination. His areas of expertise include, concept development, brand design, product innovation and development, planning and marketing strategies, location selection, store design and construction, franchising and executive mentoring. Jason is fluent in English, Arabic and French.
The UGA Small Business Development Center is a Public Service and Outreach unit of the University of Georgia. This program is funded through a cooperative agreement with the U.S. Small Business Administration and is supported by federal taxpayer funds. Our federal funding disclosure can be found at www.georgiasbdc.org.
By registering, I certify that I am legally authorized to receive services funded by U.S. taxpayer dollars, in accordance with applicable federal law and regulations. All programs are open to the public on a non-discriminatory basis. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance.
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