This course is designed for business owners who supervise employees or have employees who supervise other employees. Through this program, participants will help owners and supervisory employees become better managers. Participants will be exposed to management styles, communication styles, social styles, situational awareness, time management, hiring, training, and the progressive discipline process to help employees improve and reduce turnover. This class exposes participants to what constitutes quality customer service and how to implement a strong customer service program.
Thursday, February 27, 2025
8:30 AM to 12:30 PM
Mark Collier is the area director of the UGA SBDC in Dekalb, joining the SBDC after an accomplished career in the private sector and a temporary assignment with the U.S. Small Business Administration Office of Disaster Assistance. As a capital projects program manager, Mark has successfully managed a series of residential, mixed-use, and commercial real estate development projects over a 20-year career. Mark brings a wealth of knowledge and experience to the SBDC in the critical business functional areas of strategic planning, project management, business process improvement, and operational efficiency improvement initiatives.
All programs of the UGA SBDC are open to the public on a non-discriminatory basis. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance.
Funded in part through a Cooperative Agreement with the U.S. Small Business Administration.
The University of Georgia
Small Business Development Center
382 East Broad Street
Athens, GA 30602-5412
P: (706) 542-2762
