This course is designed for business owners that supervise employees or have employees that supervise other employees. Through this program, participants will help owners and supervisory employees become better managers. Participants will be exposed to management styles, communication styles, social styles, situational awareness, time management, hiring, training and the progressive discipline process to help employees improve and reduce turnover. This class exposes participants to what constitutes as quality customer service and how to implement a strong customer service program.
Wednesday, June 17, 2026
8:30 AM to 12:30 PM
Lisa Rackley is the area director and a senior business consultant at the UGA SBDC in Macon, serving small businesses in Middle Georgia. Prior to joining the SBDC, she worked in Human Resources for a global manufacturing facility. Lisa has presented educational workshops to audiences throughout Georgia and at America’s SBDC national conferences. Her presentation topics covered areas such as talent recruitment and retention and HR best practices. She is certified by the Society of Human Resource Management as a Senior Certified Professional. She holds an MBA from Georgia College and a BS in Management from Florida State University.
The UGA Small Business Development Center is a Public Service and Outreach unit of the University of Georgia. This program is funded through a cooperative agreement with the U.S. Small Business Administration and is supported by federal taxpayer funds. Our federal funding disclosure can be found at www.georgiasbdc.org.
By registering, I certify that I am legally authorized to receive services funded by U.S. taxpayer dollars, in accordance with applicable federal law and regulations. All programs are open to the public on a non-discriminatory basis. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance.
