This course is designed for business owners that supervise employees or have employees that supervise other employees. Through this program, participants will help owners and supervisory employees become better managers. Participants will be exposed to management styles, communication styles, social styles, situational awareness, time management, hiring, training and the progressive discipline process to help employees improve and reduce turnover. This class exposes participants to what constitutes as quality customer service and how to implement a strong customer service program.
Wednesday, December 3, 2025
8:30 AM to 12:30 PM
Lisa Rackley is the area director of the UGA SBDC in Macon. She has worked with the SBDC since 2007 serving small business owners focusing on human resources. Before joining the SBDC, she worked in HR for a global manufacturing facility specializing in recruiting and project management. She has extensive experience working with employee benefits consulting firms. Lisa has a BS in human resources management from Florida State University and earned her MBA from Georgia College and State University. She is certified by the Society for Human Resource Management as a Senior Certified Professional.
All programs of the UGA SBDC are open to the public on a non-discriminatory basis. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance.
Funded in part through a Cooperative Agreement with the U.S. Small Business Administration.
The University of Georgia
Small Business Development Center
382 East Broad Street
Athens, GA 30602-5412
P: (706) 542-2762
