This course is designed for business owners that supervise employees or have employees that supervise other employees. Through this program, participants will help owners and supervisory employees become better managers. Participants will be exposed to management styles, communication styles, social styles, situational awareness, time management, hiring, training and the progressive discipline process to help employees improve and reduce turnover. This class exposes participants to what constitutes as quality customer service and how to implement a strong customer service program.
Tuesday, March 18, 2025
8:30 AM to 12:30 PM
Rebecca is a dynamic, visionary business consultant who has been with the UGA SBDC in Augusta since 2014, initially as a Program Coordinator, then as a Business Consultant. Her teaching of such programs as Starting A Business, Business Plan Essentials, and Winning Through Customer Service enhances her ability to understand cross-functional business operations. Rebecca works with established and aspiring entrepreneurs regarding basic business information and direction in growth as a business owner by helping assess opportunities and facilitate strategic planning for successful implementation. Her extensive business, retail and educational background provides a solid foundation to guide clients toward success.
Eric Frickey is a senior business consultant for UGA SBDC in Augusta and has been a valued member of the team for over 10 years. Previously, Eric's background involved licensing federally funded technologies to small businesses, securing patent protection, commercial marketing and negotiating patent and copyright licenses. With a strong depth of knowledge for business banking, Eric also has considerable experience with loan applications. He is the rockstar of the office when it comes to Quick Books and financial management. Eric has his BA in Finance, BS in Chemistry, and MBA in Management.
All programs of the UGA SBDC are open to the public on a non-discriminatory basis. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance.
Funded in part through a Cooperative Agreement with the U.S. Small Business Administration.
The University of Georgia
Small Business Development Center
382 East Broad Street
Athens, GA 30602-5412
P: (706) 542-2762
